Entitlement – Entilitis – Expectations

JULY 4 2017

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AUTHORESS – LA FEMINA

I got a bollocking today from a trades firm no less. ‘How dare I say I want to meet the painter before he spends a week painting the inside of MY house’. The scenario went like this.

Some many months before I had a quote from the principal of this particular painting company to paint the interior of my home. Life got in the way as it does at times and it was many months later that I reconnected to arrange a date for the painting. My daughter was coming over from America in February such that I thought three months notice would suffice. The town house being some twelve years old only needed a tidy up, so an easy enough project I thought. The family visit came and went with no painting done, and no indications of when given this firms reluctance to provide any indication of a date. I tend to go with the flow on these type of things more readily now, accepting that some things happen in their own good time not mine. Besides I had plenty of other projects on the go. I had also been advised that the early part of the year was their most busiest. I had met the principle and given my deciding factor on who I do business with is ‘the person’ I was felt comfortable waiting.

On a Friday some months later I picked up mail which asked if the forthcoming Monday would suit to have the house painted. I agreed assuming that it was the principle who was undertaking the work. Seeking clarity I asked for confirmation and was advised that it would be x.y.z. doing the painting. Not having met this person I offered to meet the painting companies preferred choice of staff member by phone making myself available Sunday night. And then I got a bollocking the essence of which was ‘how dare I ask to meet the painter before he spent a week inside my house And I thought I was being flexible. But obviously, I was not flexible enough.

It’s that old hairy chestnut called entitle-litis – where one is so accustomed to having things their way they believe people will fall in and agree. The thing is with this particular company is that they knew that I was careful with my choices and my boundaries. Originally I was seeking a women painter but women in the trades are like hens teeth. Yet my choices were irrelevant – they were the trades firm after all – and they were busy so if you don’t like who we want to send to your house, well that’s tough – we won’t do the work. Then there was the blame game – blaming me for my choices, my boundaries actually, for they in their choice of language and judgements were making me wrong for their upset. Continue reading “Entitlement – Entilitis – Expectations”

Animates – animated by Money?


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AUTHOR LA FEMINA

In the wake of the United Airlines bullying behaviours towards its customers, my sensitivity to the arrogance of Corporates went up a notch or two. For going onto a plane as a doctor and coming off as a patient as some wag said, is an appalling pre fight / flight experience. At least to our western world view which still (mistakenly) believes that we are somewhat more civilised than the other lot. Subsequently I found myself dismayed and disappointed by my interaction with Animates Kaiwharawhara Wellington which I felt issued me with an ultimatum. Buy now or no kitties for you. Now I am not one for an or else conversation – won’t have a bar of it, such that I declined to purchase the little tabby kittens. The scenario went like this.

Animates had two kittens on display which were not available for purchase given severely underweight. They were a brother and sister not quite three months old. Whilst my original intention was to adopt one kitten, given the trauma these tiny kittens had been through I did not like to separate them. Thus, I was open to taking both of them. I put my name down to be contacted once their weight had increased. A week or so passed. I was thinking about the kittens over Easter intending to visit Easter Tuesday. And lo and behold, I received a call on the Tuesday morning saying the kittens were now available for sale. Magic.

The kittens were x SPCA had been de sexed as they call it, micro chipped and vaccinated and from SPCA’s perspective good to go. However, upon Animates taking in the kittens they dropped severely in weight. Oh dear why so much medical intervention given to kitties that are poorly? Whilst I questioned to my self the wiseness of these choices I ‘accepted’ thinking that I could offer care that would help ameliorate their trauma – flower essences for starters. But it is now not to be. For upon going in to Animates at midday, cuddling the kittens briefly for the second time, I was told that they would only be held for me until days end. Quick off the mark I felt. I had a conversation around Animates culture as to this policy to no avail. End of day was all the time Animates would give me to make a decision before the kitties went on to the open market.

At issue became my personal principles and values. For this attitude towards me as a customer conflicted with my values My lived values are to engage with organisations that demonstrate fairness, honesty, and consideration. Yet these kittens were very loving – the loving that comes from neglect before they arrived at Animates and for that matter before they arrived at SPCA. I asked myself ‘was it so difficult to allow a prospective purchaser a few days grace?’ I wanted to pause and consider – conscious parenting and all that. What was the nature of these kittens given my ever so brief meetings? I was after all considering taking on a duo. Why I haven’t brought a bassinet yet and was still looking for a playpen – silk curtains and all that. Was it so difficult to say to any subsequent buyer “someone is considering purchase and we will know in a few days’ meanwhile we will take your details? ADOPTION IS A PROCESS NOT A BUSINESS DECISION. Furthermore, not everyone would be ready and willing to take on kittens that had quite ill and for that matter take two kitty cats. And there were no other expressions of interest recorded in the order book for it seems there is no such book. My joy turned to dismay.

Continue reading “Animates – animated by Money?”

Blog is it Right? Ethos & Purpose

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APRIL 26 2017
AUTHORESS LA FEMINA

 

By inference, Blog Is It Right poses a question. It asks the reader to consider ‘the ideas and concepts’ presented in each discourse and form a view of their own. The words Is it Right were used by Kate Sheppard the New Zealand suffragette whose personal endeavours resulted in the right to vote being enshrined in law; that is a Women’s right to vote, for up till then (1893) men had this right but We Women did not. Our voice was deemed not worthy of being heard.

Conditioning is a powerful force that is trans generational such that releasing the shackles of restriction, (which is an ‘idea’ we have chosen to agree with) does not come about by the passing of a law. This in no way diminishes the value of the Electoral Act 1893*. I am simply recognising that enduring change comes from within, not from a piece of legislation. One has to want something enough to bring about change and to persevere in the face of all that is. Kate did. She decided to honour the voice within that questioned the status quo. In her view, it was decidedly not right that women were not afforded the right to vote.

Continue reading “Blog is it Right? Ethos & Purpose”

That Bank

 

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APRIL 9 2017
AUTHORESS LA FEMINA

 

 

OPINION

Societies are not on average stable and safe –

Humanity is likely on the verge of returning to the mean,

and the mean is exactly that, mean

Thomas Hobbes

(1588-1679)

And you cannot get meaner than the ANZ Bank. When the going gets tough the tough get going. Life is getting pretty tough in ANZ land given they have taken to harassing clients by automation. For to my surprise and disgust I received a text message saying I was overdrawn. It seems that a paltry overdraft of some $250.00 warrants this behaviour. For having chosen to meet my automated payments from an account reserved for such purpose, presumably the rates bill, the ANZ bank suddenly had second thoughts on their ability to fund the said overdraft. The precariousness of banks is more fragile than I thought.

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Such that my row of knitting was interrupted, not once but twice. For on a day thereafter, not content with a text message I picked up my mobile phone to hear an automated message from that bank. I hung up and then promptly burst into tears. I’m a sensitive soul at heart and to me this felt like harassment. I’m wondering how in fact the ANZ bank got my phone number – discerning as I am with my choices. I promptly marked the text message as spam but the phone call could not be blocked for it came up as an unknown number. How underhand is that!

Um…Harassment – I wonder what the definition of this is according to those that enforce – unwanted and uncalled for calls from anonymous phone numbers seems to me to fit the bill.

Such that the sanctuary of my home was intruded upon by of all things a Bank. The bank that has the lowest reputation in the market hence purchased the National Bank which had the highest reputation in the market; specifically friendliness and humility. But silly ANZ, you paid a price over market, for as any seasoned business executive knows you don’t pay a premium for a business and then change the essential stock – in this case it was the people that were the brand. And we think banks are well considered – Think again.

Embedded into the Australian culture that is the ANZ bank are the attitude and sentiments of the people who colonialised Australia – the convicts who were ‘exported’ from Britain. Whilst of English heritage, I too find the British have much to answer for in its treatment of people per sae and with all due respect to those ‘labeled convicts’ because they stole bread to satisfy hunger, something we will see more of in New Zealand, the desperation of the convict mentality is anchored in the Australian psyche. Ask any New Zealand Corporate who has endeavoured to set up shop in Australia and they will tell you that the similarities between New Zealand and Australia are not so similar after all. For when push comes to shove the Australians mean and aggressive streak is quickly revealed. For now firmly entrenched into the social and business fabric of New Zealand, they are finally showing who they are – and it’s not pretty. For the Australians trashed all that was beautiful in Australia – the wisdom and compassion of the indigenous peoples.

But returning to point I want to be very clear about quantifying the exact issue that prompted this writing and place in context. The ANZ bank has a mortgage over my property. The total debt against this property is less than 3% of ratable value. I repeat – less than 3% of ratable value. The amount is infinitely small in terms of both total debt to equity and well $250.00 is not a big deal for a corporate that is supposedly sound. I find this conduct both appalling and revealing. Banks no longer exercise judicious decision making, nor it seems basic common sense. It seems to me that ‘collecting debt’ as the call centre named it, by text and phone makes me feel I had placed my transactional business with a loan shark or finance company. There is one situated just around the corner from ANZ bank with the same blue branding – perhaps they forgot which set clients they were acting for that day. Little Red Riding Hood

Are they a related? One might expect this type of behaviour from a second tier lender but at least they call themselves what they are, whereas the ANZ Bank appears to me, to be a Wolf in sheep’s clothing.

Continue reading “That Bank”

STATE – Get out of My/Our Lives

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AUTHORESS LA FEMINA

New Zealanders, through their co-operation, are complicit in their participation in the deep state – a State which has all the hallmarks of oppressive regimes we have tended to think exist elsewhere in the world, not in New Zealand. It seems to me that, when a country or city is living under military rule or occupation, one is aware of the presence of the dominant party yet, when living in a society which perceives itself as being free, the restriction on personal liberties are equally, if not more, invasive.

Mr Brownlee – I do not want a text from you – you have not proven yourself worthy of my acquaintance.  Gerry Brownlee

Under the guise of ‘care for the people’ during times of national disasters the government wants to text you.

This is a great example though, dear reader, to open the eyes of all those who want to see, the extended reach of the New Zealand Government into our private lives and the subtle methods employed to collect personal data on an all too frequent basis. What name does this legislation go under I wonder?

To be continued… 

Image Credit: Backbencher GastroPub, the pub where politicians are popular Wellington, New Zealand. Artist to be advised.

 

Some More Thoughts about …

… that Milk

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AUTHOR LA FEMINA

Further to my open letter to Fonterra re its copycat branding of Lewis Road’s Milk bottle two things were brought home to me. As a new blogger I own the responsibility for not only of my views which I have no issue with but also my underlying premise in which my views are anchored. I am a big picture then detail person. I thus first looked to the ‘context’ aka the similar packaging. I now note the finer detail. When I went to my local supermarket last night to photograph the milk bottles to add to my blog I made a new discovery

Continue reading “Some More Thoughts about …”

An Open Letter to Fonterra Board of Directors

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AUTHOR LA FEMINA

“You can fool all the people some of the time,

and some of the people all the time,

but you cannot fool all the people all the time.”

Abraham Lincoln.

I write to express my views regarding the decisions made by Fonterra to imitate the branding of Lewis Road Milk. This decision epitomises corporate arrogance and its attitude towards ‘me the consumer’ treating people as unthinking and thus malleable suffice to deceive resulting in unintentionally buying your product. As any mother knows the shape of a bottle is the immediate dictate of choice hence you don’t store chemicals in your old milk bottles. I actually picked up a bottle of Fonterra’s Kapiti Milk then looked again and thought no this is not what I want and put it back on the shelf. The power of packaging is compelling. Fonterra has misjudged the ‘times we are living in’ where consumer awareness of these untoward practices has reached a tipping point such that they simply will not be tolerated as they once were. Continue reading “An Open Letter to Fonterra Board of Directors”